How Castle Hampers Works - It's easy!
All you need to do is pay a little each week via Direct Debit. At Christmas time, your hampers, pressies and/or savings club products will be delivered to your home,* so there's no need to battle huge Christmas crowds.
*Customers in remote areas may need to collect hampers from pick up points.
What to choose?
We have hampers to suit everyone! Most people choose a variety of hampers - groceries, meats, gifts, drinks, pressies and some things for their home.
Mix and match hampers to suit your family whether large or small! You can alter or increase your order until 31st August 2013, so keep your catalogue handy!
The best way to pay
After you have chosen the hampers you want, we then calculate how much you need to pay each week (or fortnight/month), then Direct Debit your account on a day you choose. You won't even notice the payments!
By the time your order arrives, you will have paid for all of your hampers, pressies and/or savings club products. Alternatively, you can pay for your hampers via BPAY, credit card or cheque.
A Direct Debit Authority allows a payment to be automatically deducted from your bank account.
It's safe, saves you time and saves you money (postage, bank fees etc).
You are in complete control at all times.
You can cancel/suspend the authority at any time.
You can leave the authority in place for next year.
Payments can be adjusted if you miss a payment or change your order.
By downloading and completing the Direct Debit Authority form you are authorising Castle Hampers to debit your payments from your chosen account. At midnight on the day you have chosen (usually your pay day), our bank debits your account electronically. It's easy. Just fill in the form and then relax.
How to order online
Please note: In most delivery locations, the price of products includes collecting your payments (charged to us by our bank) and delivery.
If you need to download a Direct Debit Authorisation form click here.
Other ways to order:
You can also place an order once you have chosen your hampers, pressies and savings club products by using the following methods:
Changing your order
You are able to amend your order by contacting us before 31st August 2013 by contacting our Customer Service Team on 1800 132 132.
Please refer to Shopping Terms and Conditions for full details.
Once you've placed your order, we'll send you a letter confirming your order prior to Direct Debit payments commencing. Please check all your details very carefully as this is what we have on record for you. If any of the details are incorrect please call us immediately and we will make the necessary changes. If you do not receive an order confirmations please Contact Us.
Changing your Banking Details / Personal Details
You are able to change your Banking Details and/or Personal Details by using the following methods: