How Castle Works
You can order Castle for yourself or as a gift for someone else for an Australian delivery address.
All Castle products are available via a payment plan, no interest charges and no credit traps.
Orders are then delivered once a year, before Christmas. You can pay weekly, fortnightly or monthly. You can add products throughout the year too. The earlier you start, the smaller your weekly payments will be.
How to Place your Order
Simply click "Add to Order" next to any of the products you would like to purchase. Items will be added to your shopping cart which will automatically update to show the current total. When you have added everything you would like to order, click on “Checkout" and follow the simple instructions that lead you through the ordering process. It's that easy! Please note: In most delivery locations, the price of products includes collecting your payments (charged to us by our bank) and delivery (conditions apply to Savings Club, Gift Shop and Terrific Toys & Gifts for oversized and heavy items – please see Terms and Conditions of Purchase).
Once you have selected the products that you want, you can phone your order through to one of our friendly Customer Service Representatives on 1800 132 132. They'll be able to tell you how much your weekly payments will be, and help you with anything else you need.
You can download a Hamper Order Form (contains Hamper/gift and Personalised Order forms)
and / or
You can download a Savings Club Order Forms (contains Savings and gift Order forms)
and Free Fax to 1800 132 001.
You can download your Hamper Order Form or your Savings Club Order Form or use the one in the centre of your catalogue. Once you have completed the Order Form, mail it to us: Castle Hampers, Reply Paid 88159, Wetherill Park DC NSW 1851. (No stamp required)
How to complete a downloaded Order Form
Cross the relevant box and write your Membership Number if you have one.
Complete your personal and address details.
Complete delivery address details if different from mailing address.
Please provide at least two forms of contact details.
Castle Champions Details
Write your Castle Champions details if you have one.
Hamper Order Details
Write the details of the hampers that you want: Code, Hamper Description, Size (if applicable), Quantity and Price. Total up your order and write the total amount in the box provided. Click the payment calculator which will help you work out what your payments will be.
Print and sign your name and fill in the date.
Gift Order to friends and family
Cross the box in step 5 and write your own details on the main Order Form. Turn to the Gift Order Form on page 2. Fill out the receiver’s address details and the message you would like to include. Write the details of the hampers you want. Call 1800 132 132 if you are sending to more than one address.
Choose your payment start date, payment frequency and payment day.
Direct Debit Request
Complete the Direct Debit Request to secure your order. We need your bank account number, not your EFTPOS card number. Don’t worry if your account has fewer numbers than the spaces provided – this is different for each bank.
About Your Payments
How can I pay for my order?
By Direct Debit, BPay or Credit Card. Credit Cards will be debited on the 20th of every month.
Can I stop a Direct Debit payment?
Yes, if you call us by midday the working day before your payment is due we can stop a payment (i.e. before Friday midday for a Monday payment).
What is a Direct Debit Authority?
A Direct Debit Authority allows a payment to be automatically deducted from your bank account. By filling out the Direct Debit Request form in this catalogue, you are authorising Castle to debit your payments from your chosen account.
At midnight on the day you have chosen (usually your pay day), our bank debits your account electronically. It’s easy. Just fill in the form and then... relax.
What happens if I miss a payment?
We’ll automatically recalculate and slightly increase your future payments so that your order is fully paid by Friday, 23rd October 2016.
Will I be charged if I miss a payment?
Your bank, Credit Union or Building Society may charge you a fee. Castle will charge you a small dishonour fee of $3.50 to cover charges we incur.
What happens if I can’t keep up my payments?
We understand that circumstances change and if you are not able to keep paying, please call one of our friendly Customer Service team to discuss your options on 1800 132 132.
What happens to my payments on Public Holidays?
Your Direct Debit payment will come out the next working day. Please note that Castle is located in Sydney, therefore we observe all NSW public holidays. If you wish to skip a payment on a public holiday, or on the day after, you will need to let us know before midday on the working day prior.
What is an EzyPlan? An EzyPlan allows you to make payments towards next year’s order, while giving you time to decide exactly which products you want. Once your 2017 order is fully paid, an EzyPlan for 2018 will automatically be created for you and your direct debit payments will continue (for the same amount as your second last payment for your 2017 order).
What if I don’t want an EzyPlan? If you do not want an EzyPlan, you can tick the red box at the bottom of the order form or simply call us on 1800 132 132 and we can do it for you.
What will my payments be under an EzyPlan? We will write to you to confirm the amount and other details of your EzyPlan payments prior to commencing your direct debits under the EzyPlan.
Are my payments refundable? Payments under your EzyPlan are fully refundable unless and until you convert them into an order for 2018. Once payments under your EzyPlan are converted into an order for 2018, Castle’s Cancellation Policy will apply to your 2018 order (see below for details, or the Terms and Conditions of Purchase on Castle’s website: www.castlehampers.com.au/ConditionsInfo.aspx).
Free Gift: To give you an extra helping hand, Castle will give a free gift with a retail value of at least $25 to customers whose EzyPlan is converted into a fully paid order for 2018 which will be delivered with you 2018 order(limit one free gift per customer).
Final payment for catalogue orders is due in October. Therefore, your payments depend on when you place your order and how often you make them.
All products display a total price. Once you add items to your shopping cart you can click on the payment calculator to estimate your payments. This calculation takes into consideration the remaining time available to make payments before the catalogue closes.
Click here for answers to some frequently asked questions.