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YOUR ORDER

All items are delivered from November to mid December 2017 unless stipulated otherwise. You can change your order at any time until the Last Order Date shown below:

2017 Catalogue Last Order Date Last Change Date Final Payment Date
Christmas Catalogue - Hamper Friday 27th October, 2017 Friday 27th October, 2017 Friday 3rd November, 2017
Christmas Catalogue - Gift Shop Friday 25th August, 2017 Friday 25th August, 2017 Friday 3rd November, 2017
Savings Club Friday 25th August, 2017 Friday 25th August, 2017 Friday 3rd November, 2017
Terrific Toys & Gifts Friday 25th August, 2017 Friday 25th August, 2017 Friday 3rd November, 2017
Ezy Extras - Hamper Friday 27th October, 2017 Friday 27th October, 2017 Friday 3rd November, 2017
Ezy Extras - Gift Shop Friday 25th August, 2017 Friday 25th August, 2017 Friday 3rd November, 2017
       

CUSTOMER SERVICE

Our Customer Service Centre is open from 8.30am to 5.00pm AEST weekdays (excluding NSW public holidays) on 1800 132 132. If you have any comments or queries, our friendly Customer Service team will be more than happy to help.

MEMBERSHIP NUMBER

Your Membership Number is important. It is the way that we identify you and keep your account up to date. Please write your Membership Number on all letters to us and also quote your Membership Number when calling the Customer Service team.

PRODUCTS AND PRICING

Should there be a product change, an appropriate substitution, either for products or retailer gift cards, of comparable value may be made. All weekly payments are rounded up to the nearest 5 cents, excluding gift cards and vouchers. You will however, only ever pay the total amount shown. All prices are inclusive of GST, tax and/or duty where applicable. Should there be any alteration in rates of GST, tax or duty, or any unforeseen product or fuel price increases, Castle reserves the right to substitute or adjust hamper contents accordingly to cover the increase.

CREDIT BALANCE

Castle Hampers will deduct a $25 administration fee per annum from any credit balance on an inactive account.

DELIVERY

A packing and administration fee of $9.95 is applicable per order (excluding gift cards & vouchers, food hampers and travel). A $30 delivery surcharge will be payable per heavy item. However if your delivery address is in a remote area, an $80 delivery surcharge will be payable per heavy item. All deliveries are made from November to mid December 2017, unless stipulated otherwise. We’ll send you a delivery advice card closer to the time to advise your delivery details. If you order multiple items, you may receive your items over multiple days. Due to the nature of
frozen goods, customers must be home to accept delivery on the day advised, or make arrangements with friends or neighbours to accept it for you. We recommend you put frozen products into your freezer as soon as you receive them. In accordance with liquor licensing legislation, customers who purchase hampers containing alcohol must be over the age of 18 years at the time of order. Proof of identity and age will be required. While every effort is made to deliver as advised, Castle cannot accept any liability for delay due to the customer’s failure to complete customer obligations or any other reason beyond the control of Castle (and/or its staff). Castle does not accept any liability resulting from a contracted party’s failure to deliver as advised. Deliveries to islands or some remote communities may incur an onforwarding freight charge depending on the postcode. Details can be obtained when placing your order or see also the Delivery - Onforwarding Freight Charge section of the Terms & Conditions of Purchase online at www.castlehampers.com.au. Should your delivery address change, please inform Castle immediately.
If a delivery address is changed after the 24th August 2017. Castle reserves the right to charge an
administration fee.

RURAL DELIVERY

If you live in or move to a remote rural area, we may ask you to collect your order from a local pick-up point and some very remote areas may not be within our courier delivery range. Please check this when you order. See also the Delivery - Rural section of the Terms & Conditions of Purchase.

GIFT CARD AND VOUCHER DELIVERY

Gift cards and vouchers are not redeemable for cash and cannot be used to pay off store accounts or finance agreements. No change will be given. Once issued, if lost, stolen or destroyed they cannot be replaced or refunded. For full terms and conditions visit the respective retailer’s website. Gift cards and vouchers must be signed for on delivery. They will arrive by the first week in December in plenty of time for your Christmas shopping.

RETURNS

We will gladly replace items or reimburse you should a product be damaged in transit and in accordance with our legal responsibilities as a merchant. We are unable to accept returns for other reasons such as if you have changed your mind or have made an incorrect choice about the product and no longer wish to keep it.

CANCELLATION POLICY

You may cancel your order at any time prior to the delivery of goods. If you cancel your order within 21 days of the date of your original order confirmation (Cooling Off Period), there will be no cancellation fee. After the Cooling Off Period, Castle will charge you a cancellation fee as follows:

  • prior to 1 August: 20% of monies paid at the cancellation date (up to a maximum cancellation fee of $200)

  • after 1 August: 50% of monies paid at the cancellation date (up to a maximum cancellation fee of $500)

In certain circumstances, and in its discretion, Castle Hampers may waive the cancellation fee. However, cancellation fees will be incurred on all personalised items if manufacturing has commenced

 

CATALOGUE

All efforts have been made to check for errors and omissions in typography and photography. However, inadvertant errors may occur for which Castle will not be responsible. Product images are for illustrative purposes only. Christmas Catalogue 2017 and Savings Club 2017 catalogue publication: October 2016 . Terrific Toys and Gifts catalogue publication: December 2016. Copyright© 2017.  Castle Hampers Pty Ltd. Ezy Extras catalogue publication: February 2017. Copyright© 2017.  Castle Hampers Pty Ltd.All rights reserved. No part of these catalogues may be reproduced or transmitted in any form or by any means electronic or mechanical, including photocopying, recording or by any information storage and retrieval system, without prior permission from Castle in writing. There will be no contract between Castle and a customer until Castle issues a notice confirming the customer’s order. Each contract is governed by the law of the state or territory in which the customer resides except for residents of the ACT whose contracts will be governed by the law of NSW.

EZYPLAN

What is an EzyPlan? An EzyPlan allows you to make payments towards next year’s order, while giving you time to decide exactly which products you want. Once your 2017 order is fully paid, an EzyPlan for 2018 will automatically be created for you and your direct debit payments will continue (for the same amount as your second last payment for your 2017 order).

What if I don’t want an EzyPlan? If you do not want an EzyPlan, you can tick the red box at the bottom of the order form or simply call us on 1800 132 132 and we can make sure you don't have an EzyPlan.

What will my payments be under an EzyPlan? We will write to you to confirm the amount and other details of your EzyPlan payments prior to commencing your direct debits under the EzyPlan.

Are my payments refundable? Payments under your EzyPlan are fully refundable unless and until you convert them into an order for 2018. Once payments under your EzyPlan are converted into an order for 2018, Castle’s Cancellation Policy will apply to your 2018 order (see below for details, or the Terms and Conditions of Purchase on Castle’s website: www.castlehampers.com.au/ConditionsInfo.aspx).

Free Gift: To give you an extra helping hand, Castle will give a free gift with a retail value of at least $25 to customers whose EzyPlan is converted into a fully paid order for 2018 which will be delivered with you 2018 order(limit one free gift per customer).

PRIVACY POLICY

For a detailed copy of the Castle Hampers Pty Ltd Privacy Policy please refer to our Privacy Policy

Thanks to Castle hampers you make Christmas easy for us keep up the great work and wishing you all a very merry Christmas and a safe New Year. C. Nichols

My hampers arrived today yay!! Thank you so much! D. Capper

‪When my hamper comes every year it feels like Xmas has come early. P. Carpenter

Very excited my castle hampers get delivered tomorrow yay. A. Bale

Expect my 3rd order i love it cause it's easy. M. Newton.

Very happy with Castle hampers have been with castle for a couple or so years and have had no probs keep up the good work castle. S. Robinson

I did my first order with you guys online today for Christmas next year and i got some good packs. Very impressed. E. Purnell.

Love my Castle Hampers. I have been getting them for about 10 years. Love the variety. Never disappointed. K. Cryer.

I love castle hampers. Have done for years. C. Coo.

I love castle hampers have been with you guys for going on 7 years now...Cant wait. A. Cox

I have been getting Castle Hampers for the last ten years, i am pleased to say I've had no problems at all. V. Billington.

I'm itching for my new catalog,I'm almost bursting with so much excitement on what goodies we will get this time. B. Chiswell.

Between myself and my daughter, usually 16-20 boxes! D. Claus.

Can't wait, we order every year, 4 kids love unpacking the boxes. S. Thompson.

I ordered the family banquet and baileys one!!! Cant wait its my first order. A. Pennell.

Can't wait till I get mine, I love Castle Hampers, Iv ordered them for the last 6yrs. A. Knight

Looking forward to my goodies to fill the freezer and maybe a bit more again this year. I love Castle Hampers. A. Roach.

A new washing machine and lots of Santa presents for the kids. So exciting. K. Pelham.

I love getting my hampers opening the boxes filling the freezer & pantry. A. Saunderson.

I've ordered about 5 different hampers I won't have to visit the grocery shop very often only for the basics yayyyy. D. Richardson-Mason.

I have 2 Christmas hampers eek I'm so excited my first year of ordering and in my new home so exciting for my little family!! J. Rowan.

So many way too many too count at least 30 I can't wait kids will love it especially Christmas presents. J. Leach.

A bit of everything! Love my Castle Hampers-they are THE BEST!!! S. Tomkins.

10 different food hampers and 9 presents and got myself an ipad, thanks to castle for the bonus $2000 I won in the Christmas tree photo comp. D. Jeffries.

I ordered 6 hampers from the food one and 2 hampers from the gift one can't wait to get them it's my first year. M. Milnes.

I've got a few coming this year, can't wait for them to arrive. My Xmas shopping will all be done. E. Burgess.

Been ordering for 15 years i love it. M. Muller.

Looking forward to it! We added some lego and toys to our food hamper this year! Very exciting! S. Peterson.

Shop with Confidence

Affordable payment plans

With small regular instalments, our no deposit and no interest lay-by plan makes shopping for Christmas easy and affordable.

Multiple payment options

Direct Debit, BPay or Credit Card; the choice is yours. Plus you choose the payment plan that best suits you from weekly, fortnightly or monthly instalments.

Delivery

We deliver all your Christmas goods to your door come November / December, in plenty of time for wrapping. Plus delivery is included in the price of the product. So there’s no need to pay anymore!