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Privacy Policy

Castle Hampers is subject to the Privacy Act 1988, including the National Privacy Principles, which provides for the fair handling of personal information, and which sets standards for the collection, access, storage and use of personal information. We recognize that our customer's privacy is important and that they have the right to control it.

HOW DO WE COLLECT PERSONAL INFORMATION?

  • From you directly, when you provide information over the phone, online or on documentation such as an Order Form or complete a customer survey;
  • From other customers who request us to provide goods or services to you, when they provide information over the phone, online or on documentation such as an Order Form;
  • From our Distributors, when they provide information regarding their customers;
  • From your employer, if you are employed by one of our suppliers or contractors and they provide us with your contact details.

COLLECTING PERSONAL INFORMATION FROM OUR WEB SITE

Castle Hampers also collects some information from you when you use our web site. Your use of the facilities and services available through our web site will determine the amount and type of information which we collect about you. Some of this information will not be personal information because it will not reveal your identity. The only personal information which Castle Hampers collects about you when you use our web site is what you tell us about yourself, for example by completing an online form or information you provide to us when you send us an email. We will record your email address if you send us an email.

USE OF COOKIES

A cookie is a small message given to your web browser by our web server. The browser stores the message in a text file, and the message is then sent back to the server each time the browser requests a page from the server. We use cookies to provide us with anonymous aggregate information on how people use our web site and to help us to know what they find interesting and useful on our web site. We do not store personal information such as email addresses or other details in a cookie. Most web browsers are set up to accept cookies. If you do not wish to receive cookies, you may be able to change the settings on your web browser to refuse all cookies or to notify you each time a cookie is sent to your computer, giving you the choice whether to accept it or not.

WHAT PERSONAL INFORMATION DOES CASTLE HAMPERS COLLECT?

The personal information that Castle Hampers is most likely to hold is your name and contact details. This may include information regarding your employer, your job title, your preferred method for paying your Castle Hampers account and other contact information. Castle Hampers may also hold other kinds of personal information that you provide as a result of completing a customer survey.

HOW DOES CASTLE HAMPERS USE PERSONAL INFORMATION?

Castle Hampers uses your personal information to assist us in providing our services to you including:

  • To deliver your hampers;
  • To process payment for your order; and
  • For direct marketing purposes.

WHAT PERSONAL INFORMATION DOES CASTLE HAMPERS DISCLOSE?

In general Castle Hampers will not sell, rent or lease your personal information to others. However, in certain circumstances, Castle Hampers may disclose your personal information to organizations offering goods and services which may be of interest to you for direct marketing purposes. Castle Hampers may disclose your information:

  • where Castle Hampers is required by law to disclose information to third parties; or
  • to related companies (Castle Hampers is a member of the Hats Holdings group of companies); or
  • in certain circumstances to organizations offering goods and services which Castle Hampers considers may be of interest to you for direct marketing purposes; or
  • where Castle Hampers has outsourced functions to third parties contractors for example, mail house, and delivery personnel or hosting servers. In order for us to operate our business we may share your personal information with a contractor. We require our contractors to undertake to comply with the National Privacy Principles. They are also required to sign a confidentiality agreement in relation to any information that is made available to them as a result of their engagement by Castle Hampers; or
  • your nominated Distributor may be advised of your contact and account details; or
  • banks and financial institutions in accordance with your direct debit request.

HOW ACCURATE IS THE PERSONAL INFORMATION CASTLE HAMPERS HOLDS?

Castle Hampers strives to ensure your personal information is accurate and up to date. If you find any inaccuracies in your personal information, please Contact Us through one of the contact offices listed below. As an extra measure all customers have the option of having the information in relation to their account protected by a password chosen by them.

HOW IS PERSONAL INFORMATION STORED?

Castle Hampers is committed to ensuring the security of your personal information. We use encryption technology, privacy protection controls and restrictions on employee access in order to safeguard your personal information.

CONTACTING CASTLE HAMPERS

Castle Hampers welcomes your comments. If you have any questions or concerns about our Privacy Policy, please Contact Us.